Find clear guidance for service requests, providers, pricing, changes, cancellations, payments and frequently asked questions.
After submission, a provider or support representative may contact you to confirm the job, timing, location and price.
Depending on the service, the job may be carried out by an independent service provider or partner company. Before work begins, confirm the provider, scope of work, final price, arrival time, payment method and any provider-specific warranty or guarantee.
Some services have starting-price guidance while others need a quotation. The final cost can change with job size, parts, materials, access, distance or extra work. Ask for the full expected price before additional work begins.
If you need to change the address, date, time, service or job details, contact the provider or YallaTamam as early as possible. If you no longer need the service, cancel early. A provider may apply a cancellation charge when travel, special materials or work has already started, where this was communicated as part of the booking terms.
If a provider is late, contact them directly if you have their details. If you are unhappy with completed work, explain the issue to the provider first where appropriate. If the matter is not resolved, contact YallaTamam with your booking details, service date, provider details and useful photos or evidence.
Payment methods can vary by service and provider. Confirm the total amount, payment method, VAT treatment where applicable and any extra charges before paying. Refund eligibility depends on the booking circumstances, payment route and applicable provider terms. Read the Terms & Conditions for more detail.
Common questions about YallaTamam, service requests, providers, pricing, payments, cancellations and support.
YallaTamam is a UAE-based everyday services marketplace that helps customers discover services and submit requests that may be connected with suitable available service providers.
Choose a service, add your city and area, share the job details and submit a request. Depending on service and provider availability, the request may then be matched or shared with a provider.
No. YallaTamam operates as a marketplace and connection platform. Depending on the category, the actual work may be performed by an independent provider or partner company unless a service is clearly stated to be provided directly by YallaTamam.
YallaTamam covers a growing range of home maintenance, cleaning, moving, auto, beauty, personal care and other everyday service categories. The Services page shows the current catalog.
YallaTamam is built for customers across the UAE. Actual availability depends on the service category, city, area and provider coverage.
Open Book a Service, choose the service, enter your location and preferred timing, add useful job details and submit the request.
Your request is recorded and may be matched or shared with a suitable provider. You may then be contacted to confirm location, job details, timing and price.
Response time depends on the service, location, time of request and provider availability. A service request does not guarantee an immediate response or a specific arrival time until confirmed.
YallaTamam may review provider information as part of onboarding and operations, but checks can vary by category and no screening process removes every risk. Customers should still confirm important job, provider and payment details before work begins.
Some services show starting-price guidance while others need a custom quotation. The final price can depend on the job size, materials, parts, access, distance, timing and extra work.
Yes. Confirm the expected total, scope of work and any possible extra charges before the provider starts additional work.
Payment options can vary by service and provider. The booking or provider should confirm the accepted payment method. If YallaTamam processes a payment directly, the applicable payment terms will apply.
You can request a change to details such as date, time, address or job information. Changes depend on provider availability and how far the booking has progressed.
Yes. Cancel as early as possible. A cancellation charge may apply in some situations, such as when a provider has already travelled, special materials were purchased or work has started, where this was part of the agreed terms.
Contact the provider directly if their details have been shared. If you cannot reach them or need more help, contact YallaTamam support.
Explain the problem to the provider first where appropriate. If the issue remains unresolved, contact YallaTamam with your booking details, a clear description and useful supporting information.
Refund eligibility depends on the circumstances, payment route and applicable provider terms. Contact support with the booking and payment details so the request can be reviewed.
This depends on the service and provider availability. Add any useful preference to the request, but a specific provider cannot always be guaranteed.
Yes. Businesses can submit relevant cleaning, maintenance, moving, repair and other service requests, subject to service and provider availability.
Visit the For Providers page to learn about the provider process and submit the relevant details.
YallaTamam uses information to operate the platform, process service requests, provide support and connect relevant request details with service providers where needed. Read the Privacy Policy for more information. Read our Privacy Policy.
Use the Contact Us page for support, complaints, general enquiries, provider questions or business enquiries.
Tell us what happened and include the details that will help us understand the request.
