This Privacy Policy applies when you use the YallaTamam website, submit a service request, contact support, interact with a provider through the platform or use related YallaTamam features.
1. Information We May Collect
Depending on how you use YallaTamam, we may collect information such as your name, mobile number, email address, city, area or building, selected service, booking time, job notes, uploaded information, support messages, payment-related references and booking history.
We may also collect technical information such as IP address, browser or device information, pages visited, referring source, cookies and analytics data where those technologies are enabled.
2. How We Use Information
We may use personal information to process service requests, operate bookings, provide customer support, connect customers with relevant service providers, send operational updates, prevent abuse, maintain records, improve the platform and understand how the website is used.
3. When Information May Be Shared
When needed to fulfil a service request, YallaTamam may share relevant customer and job information with a suitable service provider or partner company. This can include contact details, service type, location, requested timing and job notes needed to understand or perform the service.
We may also use technology, hosting, payment, analytics, communication or professional service providers that process information on our behalf. Information may be disclosed where required by applicable law, regulation, court order or lawful authority.
4. Payments
If online payment options are used, payment processing may be handled by a third-party payment provider. YallaTamam may receive transaction references, status information or other payment-related records needed to manage the booking, while sensitive card details may be handled directly by the payment provider.
5. Cookies and Analytics
YallaTamam may use essential cookies needed for website features and may use analytics or similar technologies to understand traffic, performance and user journeys. Third-party tools can set or receive information according to their own privacy practices.
6. Communications
We may contact you about a service request, booking, provider assignment, payment, support case or another operational matter connected to your use of YallaTamam. Marketing communications, where used, should follow applicable consent and opt-out requirements.
7. Data Retention
Information may be retained for as long as reasonably needed for bookings, customer support, provider operations, accounting, dispute handling, fraud prevention, legal obligations and other legitimate business purposes. Retention periods can differ depending on the type of record.
8. Security
YallaTamam uses reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No website, transmission method or storage system can be guaranteed to be completely secure.
9. Your Choices and Requests
Subject to applicable law, you may contact us to ask about personal information associated with you, request correction of inaccurate information, or raise a privacy concern. Some information may need to be retained where required for legal, accounting, fraud-prevention or dispute purposes.
10. Third-Party Links and Providers
The YallaTamam website may link to third-party websites or services. Independent service providers may also process information under their own business practices. YallaTamam does not control every third party's privacy practices.
11. Children
YallaTamam is intended for adults arranging everyday services. The platform is not designed to knowingly collect personal information from children without appropriate authorization.
12. Changes to This Policy
We may update this Privacy Policy as the platform, services, technology or legal requirements change. The latest version will be published on this page with the revision date.
13. Contact Us
If you have a privacy question or request, use our Contact Us page. For platform rules, please read the Terms & Conditions.